Getting help

Where to write, and what to include.

There is no support widget in the app. Contact carries the address to write to, and it is read by the person who builds this.

On the public website, Ask Tradeus at the bottom right answers questions about the product before you have an account. It answers only from the site's own pages — the plans, the FAQ and this handbook — so it knows nothing about your account, and it can be wrong; for anything about your own setup, write to us. The questions are kept for 30 days with addresses and long numbers removed, so we can see what the pages fail to answer — see the privacy policy.

For a signal that did not trade: the strategy name and roughly when the alert fired. The event log usually already holds the answer — quote the line.
For an order that went wrong: the account and the symbol. Orders are logged with their reasons.
For a firm rule that is out of date: the firm and where the correct figure is published. That one is a fix, not a support ticket.

Open in Tradeus

Contact — requires an account.

Also in Everyday use

The cockpitWhat each panel is counting.
The numbers in the logWhose time is whose, and what can be made smaller.
Refer & earnYour link, your code, and what each of the two does.
The shareable P&L cardOne image, three crops, and a QR that carries your code.
NotificationsWhat the bell holds, and what it does not.
Your profileWhat you can change, and what is not built yet.
What Tradeus stores in your browserNo cookies of ours, one pixel that only runs if you accept it — and the list of what is there.
Plans and billingWhich of the three you need, who charges you, how to stop.
Billing & cancellationSee what you pay, stop it, change your mind — without leaving the site.
Bought on whop.comLink a purchase made on Whop to the account you sign in to here.
Sharing a page, and where the setup guides liveEvery page here has a public address, and the reader needs no account.

Bought on whop.com Sharing a page, and where the setup guides live