Contact
One address, and it is read.
Support, billing, GDPR requests and anything a prop firm needs confirmed in writing all go to the same place.
Include the account you are signed in with. It is what lets us look at the actual logs instead of guessing at the description.
Before you write
If it is about whether your prop firm allows automation, we cannot answer that — it is in their rules and it differs per account. Everything else we can.
Read the FAQ firstQuestions about your own accounts: ask inside the app
Tradeus AI sits in the signed-in product and can see your accounts, your trades and the limits you set — so “why was that order refused”, “how far am I from the trailing drawdown” and “what did this strategy actually do last week” are answered from your own numbers instead of described in general. It is included on Algo and Unlimited, with five times the monthly allowance on Unlimited.
What it will not do: tell you whether your prop firm permits something — that is in their rules, not in your data — or answer anything about billing, which goes to the address above. It is not a licensed adviser and it will not invent a number it cannot see.
The operator's full details are on the imprint. Data protection requests are handled as described in the privacy policy.